Shipping Policy

At Tilas, we are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment is received.

Shipping Times

Estimated delivery times for orders within Spain are:

• Standard Shipping: 5–10 business days

• Free Shipping (when available): 5–10 business days

Please note that delivery times are estimates and may vary due to high demand, holidays, customs procedures, or carrier delays.

Shipping Costs

• Standard Shipping: €4.99

• Free Shipping: Available on selected products and promotions

Shipping costs will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Incorrect Address Information

Please ensure that your shipping address is accurate and complete. Tilas is not responsible for delays or lost packages caused by incorrect shipping information provided by the customer.

Delays

While we strive to meet all delivery estimates, unforeseen circumstances may occasionally cause delays. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: contact@tilas.shop

Our support team will be happy to assist you.

You can replace contact@tilas.shop with your actual support email.